Shipping & Delivery Policy

Last updated: September 7, 2026

Thank you for shopping with us. We aim to process and ship all orders as efficiently as possible while ensuring that each order is properly prepared and checked before dispatch.

Order Processing

All orders are subject to a processing period before they are shipped.

Orders are normally processed within 3–10 business days after the order has been successfully placed and payment has been confirmed.

During periods of high order volume, promotions, holidays, product launches, or other circumstances beyond our reasonable control, processing may take additional time.

The processing time is separate from the shipping/transit time.

Shipping Times

Once your order has been dispatched, delivery times depend on the destination, shipping method, carrier, customs procedures, and other circumstances outside our control.

Estimated delivery times are provided as general estimates only and are not guaranteed unless explicitly stated otherwise at the time of purchase.

Delays may occur due to, among other things:

• Carrier delays

• Customs clearance

• Incorrect or incomplete delivery information

• Public holidays

• Severe weather

• High shipping volumes

• International transportation disruptions

• Other circumstances beyond our reasonable control

Order Dispatch

You will generally receive a shipping confirmation once your order has been dispatched.

Please note that receiving an order confirmation does not mean that the order has already been shipped. Orders must first go through our processing and preparation procedure.

Tracking

Where available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after the package has been handed over to the carrier.

International Orders

For international orders, delivery may be affected by customs procedures, import regulations, taxes, duties, and other requirements applicable in the destination country.

Any customs duties, import taxes, fees, or similar charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities or other governmental agencies.

Incorrect Address

Customers are responsible for providing accurate and complete delivery information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is confirmed as lost or there is an unusual delay, please contact us so that we can investigate the matter with the relevant shipping carrier.

We will make reasonable efforts to assist with delivery issues, but we cannot guarantee delivery dates when the delay is caused by a third-party carrier or circumstances outside our reasonable control.

Delivery Estimates

Any delivery dates or timeframes displayed on our website are estimates and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

By placing an order, you acknowledge that processing time and shipping time are separate periods and that delivery may take longer than the estimated timeframe due to circumstances outside our control.

Contact

If you have any questions regarding your order or our shipping policy, please contact us through the contact information provided on our website.

We reserve the right to update or amend this Shipping & Delivery Policy at any time. The version published on our website at the time of your order will apply to that order, subject to applicable law.